All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Please allow 1-3 business days for order processing prior to shipment. We only ship within the Continental U.S. (excluding Alaska and Hawaii).

 

 

RETURN POLICY: 

At A-W-A-Y! PRODUCTS, we enjoy seeing our loyal customers fall in love with our products. We stand behind our products, and our main priority is making our customers happy. If not, our Customer Support team is here to help make your return process easy and seamless.

 

Please email us at Support@a-w-a-yproducts.com within 30 days of your purchase and request a return merchandise authorization (RMA) number. Please also include your order number and first and last name, to allow us to find your order quicker. A-W-A-Y! Customer Support will provide an RMA number to be included in your return package.

 

Please send returns to the following address:

A-W-A-Y! PRODUCTS RETURNS

C/O Extra Best Packaging 

575 Birch Ct Ste. J

Colton, CA 92324

 

Refunds will be processed based on the original form of payment. Returns will be processed within 7-10 business days from the date we receive your items. We will then credit the card originally used to make your purchase. Please note that return shipping fees are nonrefundable and are the responsibility of the customer. 

 

Damaged Items

When your order arrives, please inspect the carton for any damages beyond normal wear and tear in transit. If damage has occurred to the items in your shipment, please contact A-W-A-Y!'s customer support at Support@a-w-a-yproducts.com and our team will be happy to assist you.

 

Cancellation Policy

Please keep in mind that our order-fulfillment and shipping systems are designed to get orders out quickly and efficiently. Therefore, we cannot make price adjustments or cancel any order once it has shipped and left our facility.

 

QUESTIONS & INFORMATION

For questions and information, please email us at Customer Support, Support@a-w-a-yproducts.com